Patient Information

Family Healthcare of Hagerstown complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. FHH does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Family Healthcare of Hagerstown:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages
If you need these services, contact our Patient Access 301-745-3777.

Cherie Clippinger has been designated as the Civil Rights Coordinator for FHH. If you believe that FHH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Cherie Clippinger
Family Healthcare of Hagerstown
201 South Cleveland Avenue
Hagerstown, MD 21740
301-745-3777
cherie.clippinger@familyhch.org.

You can file a grievance in person or by mail, telephone, or email. If you need help filing a grievance, FHH is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)