Privacy Policy

The information contained on the Family Healthcare of Hagerstown website is for informational purposes only. It is neither intended nor implied to be a substitute for professional medical advice. You should always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or if you have specific questions about your healthcare or a medical condition. Never disregard professional medical advice or delay in seeking care because of something you have read on this website.

We take privacy and security seriously at Family Healthcare of Hagerstown. We are committed to maintaining the confidentiality, privacy, and security of all user and visitor personal information. This Privacy Policy describes how Family Healthcare of Hagerstown use and protect the personal information you provide to us on (the “Site”), including the websites of our affiliated doctors and care centers, and via telephone, mail, and other communication tools. The Policy also describes the choices available to you regarding Family Healthcare of Hagerstown’s use of your personal information and the steps you can take to access, edit, or delete this information.


This Privacy Policy does NOT apply to uses and disclosures of your protected health information (“PHI”). Uses and disclosures of your PHI are described in Family Healthcare of Hagerstown’s Notice of Privacy Practices. This Notice is available from your provider or at and is provided pursuant to the privacy regulations enacted as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Family Healthcare of Hagerstown’s Notice of Privacy Practices describes how your PHI may be used and disclosed and how you can get access to your information. The Notice of Privacy Practices applies to all your PHI created or maintained by Family Healthcare of Hagerstown.


Providing security for personal information is a top priority of Family Healthcare of Hagerstown. We spend a great deal of time, attention, and resources to help protect your privacy. The security procedures we employ include, but are not limited to:

  • We use one of the highest standards of Secure Socket Layer (SSL) encryption technology in transmitting Personally Identifiable Information to our servers with a 256 Bit Extended Validation security certificate.
  • We require both a username and password for users to access their information.
  • Our servers are located in state-of-the-art secure data centers designed to protect some of the country’s most sensitive data, with professional security measures.
  • We provide a secure messaging tool so that your communications with your health team are sent through a secure, encrypted connection.
  • We closely monitor the limited number of Family Healthcare of Hagerstown employees who have potential access to your Personally Identifiable Information.

Despite Family Healthcare of Hagerstown’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. You should always use caution when submitting personal information online.


We collect Personally Identifiable Information, like your name, email address, date of birth, zip code, and any other information you provide to us, which is only collected through our secure patient portal and not collected through forms on our website. You are responsible for ensuring the accuracy of your Personally Identifiable Information; inaccurate information may affect the quality of information you receive from us when using our site, services, and tools, and our ability to contact you as described in this Privacy Policy. We use the Personally Identifiable Information that you provide to us to respond to your questions and inquiries, provide certain services you select, call, and send you emails about our services, make available valuable partner offers, provide updates, and inform you of significant changes to this Privacy Policy. We work with carefully selected business partners so that you may receive valuable offers for their products and services. We use Personally Identifiable Information to help make these offers relevant and valuable to you. You can inform us in writing not to send you these offers.


When you visit our Site, we may collect certain non-personally identifiable information, such as your computer’s Internet protocol address, type of browser, and pages viewed. We use this information to understand how visitors navigate through our Sites and to enhance visitor experience.

If you use our Site without registering or completing any response forms, we will only collect Non-Personal Information through the use of Cookies or Web Beacons. “Cookies” are small text files that a website stores on your computer’s hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. You can change your browser settings if you want to be notified when a site collects cookies, or to prevent sites from collecting cookies.

We use a third-party web analytics service provider that uses cookies and web beacons to help us analyze how users navigate our Site and the effectiveness of our marketing. The information generated by the cookie about your use of this Site will be transmitted to and stored by this service provider. They will use this information for the purpose of evaluating and reporting on your use of our Site. The information collected by our service provider is not personally identifiable.


Family Healthcare of Hagerstown uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, printing, packaging, mailing, customer service tools, and related technology to run our services. If we provide personal information to third parties, we only provide the personal information needed to deliver the service. They are required to maintain high standards of confidentiality and security when using personal information and are explicitly prohibited from using that information for any other purpose. Sharing your PHI is addressed in the Family Healthcare of Hagerstown Notice of Privacy Practices.

We will also share your personal information if we are required to do so by law, or if we believe that doing so is necessary in order to conform to the law, cooperate with law enforcement agencies, comply with legal process served on Family Healthcare of Hagerstown, or otherwise protect Family Healthcare of Hagerstown’s legal rights.

Our websites may include links to other Web sites whose privacy practices may differ from those of Family Healthcare of Hagerstown. If you submit personal information to any of those sites, your information is subject to their privacy statements. Family Healthcare of Hagerstown’s privacy policy does not apply to information you may submit to those sites. We encourage you to carefully read the privacy statement of any website you visit.


If you have specific questions about your personally identifying information maintained by Family Healthcare of Hagerstown, questions about our Privacy Policy or any other privacy concerns, please contact us by email at [email protected] or by writing us at the following address:

Family Healthcare of Hagerstown

201 S. Cleveland Avenue

Hagerstown, MD 21740

Attention: Privacy Officer

If you have technical difficulty using our websites, please contact Family Healthcare of Hagerstown Support at [email protected].


We frequently re-evaluate our privacy and security policies and procedures and adapt to new challenges as they arise. We update this Privacy Policy to correspond with those changes and will revise the “Date Last Revised” at the top of the Privacy Policy. For material changes that affect the personally identifying information we have collected, we will either notify you or place a prominent notice on the Site.


This Site is the property of Family Healthcare of Hagerstown.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms of use. Materials displayed on the Site (including, but not limited to text, graphics, photographs, images, illustrations, design, layout, appearance, audio clips, and video clips, also known as the “Content”) are protected by U.S. and international copyright. The User shall abide by all copyright notices, information, and restrictions. Copying, using, or storing any Content for commercial use is prohibited without prior written permission from Family Healthcare of Hagerstown.

Neither Family Healthcare of Hagerstown nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the Content found or offered on this Site for any particular purpose. The User acknowledges that such Content may contain inaccuracies or errors and use of any Content on this website is entirely at the User’s own risk, for which Family Healthcare of Hagerstown shall not be liable. It shall be the User’s own responsibility to ensure that any Content available through this Site meets the User’s specific requirements.

This Site includes links to other web sites, but Family Healthcare of Hagerstown does not endorse, sponsor, or accept responsibility for third-party sites. Content produced by Family Healthcare of Hagerstown is neither affiliated with nor the responsibility of the clients or partners of Family Healthcare of Hagerstown.

Family Healthcare of Hagerstown requests that, according to standard academic practice, if a User uses the Content for any research that results in an article, a book, or other publication, the User list Family Healthcare of Hagerstown as a source in User’s bibliography.

This Site is moderated by Family Healthcare of Hagerstown, who reserves the right to exercise editorial control over user-generated content (e.g., blog comments). The User agrees that it will not contribute any Content that is infringing, libelous, defamatory, obscene, pornographic, abusive, offensive, or otherwise violates any law or right of any third party. Family Healthcare of Hagerstown reserves the right to remove any Content from the Site at any time, for any reason or for no reason at all. The User agrees that all posted comments become the property of Family Healthcare of Hagerstown. By posting a comment on one of our blogs, the User agrees that the comment may be reused by Family Healthcare of Hagerstown or quoted in other media.

Comments or opinions expressed via comments on our blogs or news are those of their respective contributors only. The views expressed by outside contributors do not represent the views of Family Healthcare of Hagerstown. Family Healthcare of Hagerstown is not responsible and disclaims any and all liability for the content of comments.

Family Healthcare of Hagerstown may modify the Terms of Use at any time, with no requirement for providing explicit notification of the change to the User.



Staff are happy to help you apply for the Sliding Fee Program; this program is based on household income and can cover costs related to care at the Center. We can also connect you to area agencies that provide enrollment assistance for insurance through Maryland Health Connection and Medicaid. Need other kinds of assistance like housing, transportation, or clothing? If so, ask to speak with one of our Outreach Workers!

Located in the City of Hagerstown in semi-rural Washington County of Western Maryland, Family Healthcare of Hagerstown (FHH) is a private, non-profit community health center providing quality healthcare services for families and individuals at every life stage.

Walnut Street Community Health Center, Inc. does business as Family Healthcare of Hagerstown (FHH). This health center receives funding through Health and Human Services (HHS) and is a grantee under 42 U.S.C. 254b. The health center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2.1 million with 70 percentage financed with nongovernmental sources. The contents of this website are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government. FHH has Federal Public Health Services (PHS) deemed status related to certain health or health-related claims under 42 U.S.C. 233(g)-(n). This includes medical malpractice claims for itself and its covered individuals. FHH is a nonprofit organization under section 501(c)3 of the IRS Code. This institution is an equal opportunity provider and employer.
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